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Protection of personal data

Personal data

  1. 1. WHAT CAN YOU FIND HERE AND WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
  2. Here, you will read about the processing of your personal data in connection with your visit to thE web site https://www.campiri.cz/ and https://www.campiri.com (hereinafter the "Web"), the use of the application available to registered users of the Web on the basis of the user account registration (hereinafter the "Application") and the order of the arrangement of the rental of campervans and recreational vehicles.

    We, Campiri s.r.o., Company Registration No.: 09283447, registered office at Charlese de Gaulla 1124/19, Bubeneč, 160 00 Prague 6 (hereinafter "Campiri"), as a controller of your personal data, are responsible for the processing of your personal data.

    Car rental companies that rent vehicles to you are separate data controllers and we are not responsible for the way they handle your personal data. This applies also in the case that we arrange e.g. insurance or other financial services for you.

    In this document, you will learn what particular categories of your personal data we are processing, for what purposes, to what extent, on what legal grounds, and for how long we will keep your personal data. You will also learn whom we may disclose your personal data to, what your rights are with respect to the processing of your personal data and how you can exercise them.

  3. 2. WHAT PERSONAL DATA CAN WE PROCESS ABOUT YOU?
    1. We can process various categories of personal data about you for various purposes.

      In particular, the categories are:

    2. address details (e.g. permanent address, mailing addres, billing address);
    3. contact details (e.g. e-mail address, telephone number);
    4. identification data (e.g. name, surname, Company Registration Number, date of birth, information about the driving licence, driver´s licence number, sex);
    5. identification data of your device (IP/Mac address);
    6. information about the contract and its performance (e.g. date of execution of the contract, identification of a car rental company, vehicle, rental period, complementary services, booking deposit amount, cancellation of a booking);
    7. information about the satisfaction with services (e.g. rating of services);
    8. information about a vehicle (e.g. type of the vehicle, required rental period);
    9. content of the communication (e.g. content of a question, e-mail communication);
    10. login data (e.g. user name, password);
    11. information about the rate and manner of using services (e.g. history of orders);
    12. information about your behaviour on the web (by means of cookies or other trackers);
    13. information required for payments and entering them into books (e.g. account number, bank code, IBAN, SWIFT, payment card number).
  4. 3. HOW DO WE PROCESS YOUR PERSONAL DATA?
  5. Your personal data can be processed to various extent and for various purposes, which are listed below. The main purpose of processing your data is to send you suitable offers and simplify the requesting and booking process by ensuring you do not have to enter your data repeatedly.

  6. A.VISITING THE WEBSITE
  7. When you visit our web site, we automatically process your personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

    WHY WE NEED YOUR DATAWHAT DATA WE PROCESSON WHAT GROUNDS WE ARE ENTITLED TO PROCESS DATAHOW LONG CAN WE KEEP YOUR DATA?
    Proper running of the Web Identification data of your device Data about your behaviour on the webLegitimate interest in adjusting the Web to your needs and measuring the Web efficiencyBy the type of tracker
    Displaying targeted advertising on other webs and forwarding to advertising operatorsIdentification data of your device Data about your behaviour on the webConsent to the processing of personal dataBy the type of tracker, max. until the consent withdrawal

    If we process your personal data on the basis of a legitimate interest, you are entitled to object to the processing. If the objection is legitimate, we will stop processing.

    If we process your personal data on the basis of your consent, you may withdraw it at any time.

    You can simply change the technical settings of the use of cookies directly in your browser.

  8. B.REGISTRATION AND ADMINISTRATION OF A USER ACCOUNT
  9. In order to enter your request for a recreational vehicle or campervan via the Application, you must register on the Web in order to create a user account in the Application. In that case, we process personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

    WHY WE NEED YOUR DATAWHAT DATA WE PROCESSON WHAT GROUNDS WE ARE ENTITLED TO PROCESS DATAHOW LONG CAN WE KEEP YOUR DATA?
    To register and administer the user account including related communicationIdentification data Address details Contact detailsPrerequisite for the performance of the ContractFor 1 month after the cancellation of the user account
    To contact customers and offer them Campiri products and services, including tailor-made offersIdentification data Contact details Information about the scope and manner of the use of servicesConsent to the sending of commercial messages and processing of personal dataUntil you inform us you do not wish to receive offers
    To contact customers and offer them third-party products and services (e.g. insurance companies), including tailor-made offersIdentification data Contact details Information about the scope and manner of the use of servicesConsent to the sending of commercial messages and processing of personal dataUntil you inform us you do not wish to receive offers
    To create analyses about the use of the Application imed to improve the servicesIdentification data Information about the scope and manner of the use of servicesLegitimate interest in improvement of servicesFor 3 years after the cancellation of the user account
    To simplify the process of entering into a contract by entering the data in the user accountIdentification data Address details Contact details Information about the Contract and performance thereof Data required for making payments and entering them into accounts Measures required for entering into a contract upon your requestFor 1 month after the cancellation of the user account, unless we need them for the performance of the booking contract made with you

    If you want to send a request for our services offered on the Web, you have to register in order to create a user account in the Application. For that purpose, you give us data on a voluntary basis. Upon registration, a contract for the use of the Application is made between you and Campiri. Therefore, data processing is a contractual requirement and you cannot make the request for our services without providing those data.

    If you gave your consent, we can send you also offers of our products and services or third-party products and services (e.g. insurance companies), including tailored offers. You may withdraw your consent at any time, e.g. by unsubscribing from commercial messages by e-mail.

    We want to improve our services continuously. Therefore, we need your personal data to create analyses and statistics about the use of the Application and to find out your satisfaction in the form of questionnaires. You may object to such processing too.

  10. C.REQUEST AND ARRANGEMENT OF THE VEHICLE RENTAL
  11. On our Web, you can choose a recreational vehicle or campervan and send us a request according to your needs. If the vehicle is available, we will enter into a contract (online via the Application) and we will arrange the rental of the vehicle for you. In that case, we process your personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

    WHY WE NEED YOUR DATAWHAT DATA WE PROCESSON WHAT GROUNDS WE ARE ENTITLED TO PROCESS DATAHOW LONG CAN WE KEEP YOUR DATA?
    To handle requests, verify the availability of a vehicle and negotiate about the conclusion of the brokerage contractIdentification data Contact details Content of communication Vehicle informationMeasures required for entering into a contract upon your requestFor 3 months after the delivery of the request, unless a contract has been made
    To enter into the brokerage contract with Campiri and to perform it, including the securing of payment and related communicationIdentification data Address details Contact details Information about the Contract and performance thereof Data required for making payments and entering them into accountsPrerequisite for the performance of the contractFor 3 years after the performance of the Contract (payment of a deposit, arrangement of the rental); the basic data about the contractual relationship (contracting parties, subject-matter of the obligation, etc.) for up to 10 years after the performance of the Contract
    To meet statutory duties in the area of protection of consumers, bookkeeping and taxesIdentification data Address details Contact details Information about the Contract and performance thereof Data required for making payments and entering them into accountsPrerequisite for meeting legal obligationsFor the period of time specified by applicable laws
    To defend legal interestsIdentification dataLegitimate interest in defending legal interestsFor 3 years after the performance of the Contract (payment of a deposit, arrangement of the rental); the basic data about the contractual relationship (contracting parties, subject-matter of the obligation, etc.) for up to 10 years after the performance of the Contract and/or until the termination of court proceedings.
    To offer Campiri products and services to customers, including tailor-made offersIdentification data Contact details Information about the scope and manner of the use of servicesLegitimate interest consisting in sending commercial messages to previous customersUntil you inform us you do not wish to receive offers; for max. 3 years unless you give us consent to further sending of messages
    To offer third-party products and services (e.g. insurance companies) to customers, including tailor-made offersIdentification data Contact details Information about the scope and manner of the use of servicesConsent to the sending of commercial messages and processing of personal dataUntil you inform us you do not wish to receive offers
    To create analyses about the use of Campiri services aimed to improve servicesIdentification data Information about the scope and manner of the use of servicesLegitimate interest in improvement of servicesFor 3 year after the performance of the Contract with Campiri; for 3 years after the request if no contract has been made
    To address you in order to know your satisfaction with servicesIdentification data Contact details Information about the satisfaction with servicesLegitimate interest in improvement of servicesFor 12 months after the request

    If you send us a request, we will process your personal data provided at the registration in the Application in order to check the availability of the vehicle and/or insurance or other supplementary services, to arrange the rental of the vehicle, insurance or other supplementary services, and to enter into a brokerage contract with you. For those purposes, you provide the data on a voluntary basis. However, their processing is a contractual requirement and we cannot provide the brokerage service without them. We have to meet statutory duties as well.

    In case of any dispute, we are entitled to protect our legal interests and defend ourselves. You are entitled to object to such processing. However, we will stop processing only if your objection is legitimate.

    In addition, we process your personal data in order to be able to offer you our products and services tailored to your needs. If you do not wish to receive these commercial messages, you may object to such processing and/or unsubscribe from such commercial messages by e-mail.

    If you gave your consent, we can also offer you third-party products and services (e.g. insurance companies). You may withdraw the consent at any time, e.g. by unsubscribing from commercial messages by e-mail.

    We want to improve our services continuously. Therefore, we enable you to inform us that you want us to use the personal data provided for entering into the brokerage agreement (such as your driving licence data) also for other contracts made with you. We need your personal data to create analyses and statistics on using our services and finding out your satisfaction in the form of questionnaires. You may object to such processing too.

  12. D.VERIFICATION OF PROVIDED DATA AND SOLVENCY OF A REGISTERED USER OR CUSTOMER
  13. In order to prevent any frauds and unpaid debts, Campiri is entitled to check the data provided by the customer and verify the solvency of the registered user or customer with a booking during the existence of the booking contract, by searching them in public registers, and enter the data in the records of data about the contractual relationship with the person. In that case, we process personal data to the extent, for the purpose, for the time and on the legal grounds specified below:

    WHY WE NEED YOUR DATAWHAT DATA WE PROCESSON WHAT GROUNDS WE ARE ENTITLED TO PROCESS DATAHOW LONG CAN WE KEEP YOUR DATA?
    To check the truth of data and verify the solvency of a registered user or customer in public registersIdentification data Address detailsLegitimate interest in preventing the occurence of frauds and unpaid debtsFor 3 years after the performance of the Contract (payment of a deposit, arrangement of the rental); the basic data about the contractual relationship (contracting parties, subject-matter of the obligation, etc.) for up to 10 years after the performance of the Contract

    If we process your personal data on the basis of a legitimate interest, you may object to such processing. If it is legitimate, we will stop such processing.

  14. E.SUBSCRIBE TO THE NEWSLETTER
  15. On the Web, you can subscribe to newsletters even without having to request a vehicle. In this case, we process your personal data to the extent, for the purpose, for the time and on the legal grounds (legal title) specified below:

    WHY WE NEED YOUR DATAWHAT DATA WE PROCESSON WHAT GROUNDS WE ARE ENTITLED TO PROCESS DATAHOW LONG CAN WE KEEP YOUR DATA?
    To send news about Campiri and offer our products and services Contact details (e-mail address)Consent to the sending of commercial messages and processing of personal dataUntil you inform us you do not wish to receive newsletters any more

    You provide the personal data on a voluntary basis. Without providing them, however, we cannot send you newsletters. If you do not wish to receive newsletters any more, you can simply unsubscribe directly by e-mail.

  16. F.CONTACT CAMPIRI
  17. If you want to help with any issue concerning the Campiri service, do not hesitate to contact us. In that case, we will process your personal data to the extent, for the purpose and on the legal grounds (legal title) specified below:

    WHY WE NEED YOUR DATAWHAT DATA WE PROCESSON WHAT GROUNDS WE ARE ENTITLED TO PROCESS DATAHOW LONG CAN WE KEEP YOUR DATA?
    To answer your question Identification data Contact details Content of communicationLegitimate interest in answering the requestFor 1 year after the response and/or for 1 year following our last communication

    You give us these personal data on a voluntary basis, whether in the contact form or by e-mail or phone. Without them, we might not be able to answer all your questions. You may object to the processing of your personal data for the purposes of answering the question. If it is legitimate, we wll stop processing.

  18. 4. WHO MAY ACCESS YOUR PERSONAL DATA?
  19. Based on circumstances, your personal data may be disclosed to various persons, most often to our suppliers. As various recipients can vary from time to time, you can find only their categories below:

    RECIPIENTACCESS REASON
    Car rental companies, providers of complementary services, with whom we arrange the conlusion of a contract for youWe are an intermediary. It means this Contract covers the arrangement of particular services (such as the vehicle rental). Within the contractual relationship, we need to disclose some of your personal data required for the execution of the arranged contract also to other persons.
    Persons ensuring the operation of the web and software (computer systems) We need to have our www site and the operation of information systems required in connection with the providing of the services maintained and serviced by the software equipment provider, who acts as a processor of personal data.
    Persons providing marketing and graphic servicesMarketing agencies, marketing experts or graphics can help us with the preparation and implementation of marketing campaigns. Address details Contact details Information about the Contract and performance thereof Data required for making payments and entering them into account.
    Persons providing mailing servicesWe may require professional services for sending commercial messages and newsletters. In that case, they may have access to your data required for sending such e-mails.
    Person providing payment system services (payment gateway operators, banks, etc.)In order to secure a proper payment system (a properly working payment gateway, collection of payments, blocking of payments, SIPO payments, etc.), we need to provide your personal data to the person providing the payment system services.
    Legal and tax advisorsSometimes, we may need to let legal or tax advisors consult the information about legal relationships with you. These persons are bound by the statutory pledge of confidentiality.
    External accountants and 1We may authorise experts with accounting and tax administration. In that case, we have to provide them with access to your personal data to the extent required for the performance of the Contract made with you and for meeting statutory duties.
    State bodies (especially authorities and courts) In defending our legal interests, we may need to disclose the personal data about the contractual relations also to state authorities.

    If the persons, whom we disclose your personal data to, are our processors, we will ensure that your personal data are protected sufficiently. If you wish to know whom, when and for what purpose your personal data have been disclosed to, we will be happy to oblige.

  20. 5. WHAT ARE YOUR RIGHTS AND HOW THEY CAN BE EXERCISED?
  21. Here you will find out your rights with respect to the processing of your personal data. You may exercise the rights with respect to Campiri in any way you prefer. However, in all cases, there must be a way to check that the request is filed by you.

    If you want to get a reply as soon as possible, please send your request to jedeme@campiri.cz.

    RIGHT TO WITHDRAW THE CONSENT TO THE PROCESSING OF PERSONAL DATA

    If your personal data are processed on the basis of your consent, you may withdraw it at any time, simply e.g. by sending e-mail to jedeme@campiri.cz.

    You can withdraw your consent to the sending of commercial messages simply by unsubscribing from commercial messages by e-mail.

    RIGHT OF ACCESS

    You have the right of access to personal data processed about you. At the same time, you have the right to be informed what personal data have been processed about you, for how long, what the purposes of such processing are, whom they are disclosed to and whether they are used for automated decision-making (and/or how this automated decision-making works).

    The copy of your personal data will be provided to you free of charge. Only in case that you request multiple copies, we may ask you to pay the inevitable costs of their disclosure.

    RIGHT TO RECTIFICATION

    If you find out that incomplete or incorrect personal data about you have been processed, you have the right to have them rectified or, if the purpose of the processing of such personal data requires so, you have the right to have them completed.

    RIGHT TO ERASURE

    You have the right to erasure of your personal data processed about you. In order to be entitled to request such erasure, you must have one of the following reasons:

    1. your personal data are not required for the purpose, for which they were collected or processed;
    2. your personal data are processed unlawfully;
    3. you have withdrawn your consent on the basis of which your personal data had been processed, and there is no other legal title for further processing of such data;
    4. you object to the processing of your personal data, which are processed on the basis of a legitimate interest of Campiri, and Campiri is unable to prove that its legitimate interest prevails over your right to erasure;
    5. there is a statutory reason that requires these personal data be erased;
    6. personal data of a child are processed without a parent´s consent to such processing.

    It may happen that your personal data cannot be erased on the basis of your withdrawal of the consent to the processing of personal data or on the basis of your request for erasure of personal data. In particular, it is the case when the processing of your personal data is required by law. When such a situation occurs, you will be informed about the reason, why your personal data cannot be erased.

    RIGHT TO PORTABILITY

    You also have the right to portability. If you have provided your personal data to Campiri on the basis of consent or prerequisite for the execution and performance of the contract, and they have been processed by automated means, you may ask for providing those personal data that meet these conditions. They will be provided in a standard, structured and machine-readable format. If it is technically feasible, the data will be forwarded to another controller selected by you upon your request.

    RIGHT TO RESTRICTION OF PROCESSING

    If you think your personal data are incorrect, you have the right to request the restriction of processing of your personal data for the time required for the verification of their accuracy and rectification, if appropriate.

    You may also exercise this right in the following cases:

    1. processing of your personal data is unlawful, but you do not wish your personal data be erased;
    2. your personal data are not required for the purpose for which they have been collected, but you insist on their processing (especially on keeping them) for determination, execution or defence of your legal claims;
    3. you have objected to the processing of your personal data on the basis of a legitimate interest, the restriction of processing in this case being valid for the time required for determination of whether the legitimate interest of Campiri prevails over your right to request that your personal data not be further processed.
    RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON THE BASIS OF A LEGITIMATE INTEREST

    If your personal data are processed on the basis of a legitimate interest, you are entitled to object to such processing. On the basis of such an objection, it will be assessed whether Campiri really has a legitimate interest in processing your personal data for that purpose or whether your right to request that your personal data not be further processed prevails. If your objection is legitimate, the controller will stop processing your personal data for that purpose.

    RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF DIRECT MARKETING

    You have the right to object to the processing of your personal data for the purpose of direct marketing (e.g. for the purpose of sending commercial messages). In that case, we will stop processing your personal data for that purpose.

    You can unsubscribe from commercial messages simply by clicking on a link directly in a commercial message.

    RIGHT TO LODGE A COMPLAINT

    If you think the rights listed above are insufficient, or if you believe your rights have been breached in any manner, you may lodge a complaint to the supervisory authority. In the Czech Republic, it is the Office for the Protection of Personal Data.