The Terms and Conditions for Prospective Renters of Vehicles
Introductory Provisions
These Terms and Conditions (hereinafter the “Terms and Conditions”) regulate the legal relationship between us, as Campiri, and you, as the Prospective Renter, created in connection with the use of the Application and the provision of the Service.
Please note that under these Terms and Conditions, Prospective Renters may be subject to contractual penalties (sanctions) in the form of Cancellation Fees. However, these may only be required from the Prospective Renter in specific cases relating to the Prospective Renter’s withdrawal from the Rental Agreement. The specific wording of the provisions requiring the Prospective Renter to pay Cancellation Fees is set forth in Sections 7.4.4., 7.10., 7.11., and 7.13. and is highlighted in bold.
Definitions of Terms
These Terms and Conditions contain capitalised terms, which have the meaning stated in the following definitions:
Administrative Fee refers to the fee which the Prospective Renter is obliged to pay to Campiri for arranging the conclusion of a Rental Agreement with the Owner under the Contract. The amount and further conditions for payment and any possible refund are set out in Section 7.3. of the Terms and Conditions.
Alternative Vehicle means a Vehicle provided as a replacement for the originally agreed Vehicle, which meets all of the following conditions: (a) it is located in the same or a comparably accessible location; (b) it has at least the same number of seats and sleeping berths as the originally agreed Vehicle; (c) it is equipped with the same type of gearbox (manual or automatic); (d) its year of manufacture does not differ by more than five (5) years from the year of manufacture of the originally agreed Vehicle; (e) it corresponds to the same or a higher category and overall standard than the originally agreed Vehicle; and (f) if the originally agreed Vehicle was equipped with any of the following features, the Alternative Vehicle must also be equipped with them: air conditioning in the living area, a bike rack, solar panels, a toilet and shower, winter equipment suitable for use in winter conditions, and the ability to transport animals under the same conditions. If any of the above parameters is not objectively available or cannot be met by the replacement Vehicle, the relevant condition shall be deemed to have been met if the Alternative Vehicle exhibits comparable or better characteristics in terms of functionality and user comfort.
Application refers to the “Campiri” web application, which is available on the Website following Registration, and through which registered Prospective Renters may send Requests to Owners, through which Owners confirm the availability of the Vehicle on the dates selected by the Prospective Renter; upon acceptance of such a Request by the Owner’s confirmation, a Rental Agreement is concluded directly between the Prospective Renter and the Owner. Alternatively, Owners may suggest to the Prospective Renter the option to modify the Request.
Campiri refers to the commercial company Campiri s.r.o., company registration ID No.: 09283447, with its registered office at Zubatého 295/5, 150 00 Prague 5, registered in the Commercial Register under file no. C 345166, maintained by the Municipal Court in Prague, as the provider of the Service.
Vehicle Detail refers to the description of the Vehicle available on the Website and basic information about the conditions of the Rental Agreement; however, it does not constitute an offer to enter into a Rental Agreement.
Licence means a non-exclusive licence to use the Application granted by Campiri to the Prospective Renter under the terms set out in these Terms and Conditions.
Rental refers to the legal relationship between the Owner and the Prospective Renter, established by the Rental Agreement, within which the Owner is obliged to let a Vehicle to the Prospective Renter for temporary use, and the Prospective Renter is obliged to pay the Rent to the Owner for the use of the Vehicle.
Rent means the price specified in the Vehicle Detail or determined through communication between Campiri, and/or the Owner, and the Prospective Renter in the Application, based on the Prospective Renter’s selection of the duration of the Rental and additional equipment and services, which the Prospective Renter undertakes to pay to the Owner for the Rental of the Vehicle under the Rental Agreement. The Rent means the total amount, which also includes any voluntary surcharges paid by the Prospective Renter for the Owner’s additional equipment and services beyond the scope of basic equipment and services (in particular, additional accessories, Vehicle cleaning, etc.), which the Prospective Renter may select in the Vehicle Detail, or which are offered to them through communication with Campiri, or with the Owner, prior to the conclusion of the Rental Agreement; the Rent does not include contractual penalties or a Deposit.
Rental Agreement means the agreement between the Owner and the Prospective Renter establishing the Rental; it is concluded at the moment the Owner confirms the Booking via the Application.
Civil Code refers to Act No. 89/2012 Coll., the Civil Code, as amended.
Substantiated Circumstances refer to circumstances substantiating the remission of the Cancellation Fee. Substantiated Circumstances include especially Force Majeure Obstacle or any other events, which were not caused by the Prospective Renter or Campiri, which they could not have foreseen and which they could not have prevented or averted even by exercising all due diligence (in particular, unexpected death; serious illness or injury; theft or damage to the Vehicle by a third party).
Instant conclusion of the Rental Agreement means the conclusion of the Rental Agreement via the Application for a Vehicle for which the Owner has given prior consent to the automatic conclusion of the Rental Agreement based on the Prospective Renter’s Request without the need for the Owner to verify the Vehicle’s availability.
Terms and Conditions refer to these Campiri Terms and Conditions for Prospective Renters.
Request refers to the Prospective Renter’s activity consisting of responding to the Vehicle Detail to booking the Vehicle and concluding a Rental Agreement with the Owner; a Request can be made only by registered Prospective Renters, via the Application or by any other electronic means enable by Campiri.
Confirmation means the Confirmation of the conclusion of the Rental Agreement, which the Prospective Renter and the Owner receive from Campiri via email after the Rental Agreement has been concluded between the Owner and the Prospective Renter via the Application.
Owner refers to an owner of Vehicle (also the “Partner” in the Terms and Conditions for Partners), who, on the basis of a Brokerage Contract with Campiri, provides information to Campiri about Vehicles to be offered for rental, and concludes a Rental Agreement with the Prospective Renter.
Force majeure Obstacle refers to an event which meets cumulatively the following conditions: i. it objectively prevents any contracting party from performing its obligations under the Contract or the Rental Agreement (the objective impossibility is causally linked to this event); ii. the relevant contracting party could not have discovered or foreseen this event, even with the exercise of due care, prior to the conclusion of the Contract or the Rental Agreement; iii. this event is beyond the control of the contracting parties and neither contracting party could have prevented it. Cases of force majeure include, in particular, natural disasters (in particular fires, explosions, earthquakes, tidal waves, floods, epidemics); war, armed conflicts (whether war has been declared or not), invasion, acts of a hostile state, mobilisation, confiscation of property or embargoes; uprisings, revolutions or military, armed or violent seizures of power, or civil war; riots, gatherings or acts or threats of terrorism.
Login Data refers to the unique combination of the Prospective Renter’s login and password chosen by the Prospective Renter, which the Prospective Renter saves in the Application’s database at when creating a User Account via the Application, and/or which is automatically generated by the Application for the Prospective Renter. During Registration, Campiri may ask the Prospective Renter to provide other data in addition to the Login data necessary for the conclusion of the Rental Agreement, such as driving licence details.
Registration means the creation of a User Account in the Application. Upon completion of Registration, a Contract is concluded between the Prospective Renter and Campiri.
Booking means a confirmed Request by the Prospective Renter, on the basis of which a Rental Agreement is concluded between the Owner and the Prospective Renter via the Application.
Service means the Campiri service consisting in the arrangement of the conclusion of a Rental Agreement on the basis of the Contract concluded between the Prospective Renter and Campiri, including arrangement of the payment of Rent via a Booking Deposit, and/or any other payments in accordance with these Terms and Conditions.
Cancellation Fee means the contractual penalty which the Prospective Renter is obliged to pay to Campiri in the event of withdrawal from the Rental Agreement under the conditions set out in Sections 7.4.4, 7.10., 7.11. and 7.13. of these Terms and Conditions.
Contract means the contract for the use of the Application concluded between Campiri and the Prospective Renter in accordance with these Terms and Conditions, under which Campiri undertakes to arrange for the Prospective Renter, via the Application, the conclusion of a Rental Agreement between the Prospective Renter and the Owner, and the Prospective Renter undertakes to pay Campiri an Administrative Fee for the arrangement of each Rental Agreement and to pay a Deposit in the manner set out below in these Terms and Conditions.
Brokerage Contract means the agreement between Campiri and the Owner, under which Campiri arranges the conclusion of Rental Agreements for the Owner.
Consumer means a consumer within the meaning of Section 419 of the Civil Code.
User Account means the non-public part of the Website, which is accessible to the Prospective Renter only after entering their Login Data, and on the basis of which they can use the Application.
Vehicle means a motorhome, caravan or other motor vehicle intended for temporary accommodation, which the Owner offers via Campiri on the Website to an unlimited number of Prospective Renters for the purposes of Rental.
Website refers to the websites https://www.campiri.cz/ or https://www.campiri.com/ on which Campiri offers the arrangement of the Vehicle Rental and through which Campiri enables the Prospective Renters to make a Registration in the Application.
Prospective Renter means a natural or legal person browsing the Website and using the Application in order to select and/or make the Request in order to enter into a Rental Agreement with the Owner via Campiri, as well as a contracting party to the Contract and the Rental Agreement.
Deposit means a deposit on the Rent, which the Prospective Customer pays to Campiri upon conclusion of the Rental Agreement; the total amount of the Deposit corresponds to 100% of the Rent and is paid in instalments in accordance with Article 7.4. The Advance Payment will be set off against the Rent, or contractual penalties or other payment obligations of the Applicant towards Campiri will be deducted from it, in particular monetary compensation for damage caused by a breach of the Applicant’s obligations set out in these Terms and Conditions.
Terms of Use of the Application
Campiri enables any person to visit the Website, browse its content free of charge, including Vehicle Details, even without the Registration.
Registration is a condition for using the Application, through which it is possible to make a Request and subsequently enter into a Rental Agreement. As part of Registration, the Prospective Renter gives their consent to these Terms and Conditions. By completing the Registration, the Prospective Renter enters into a Contract with Campiri, with the content determined by these Terms and Conditions.
Role of Campiri in operating the Application and providing the Service
Campiri operates the Application free of charge. If the Prospective Renter wishes to use the Campiri Service, and thus conclude a Rental Agreement with the Owner, Campiri charges an Administrative Fee for the conclusion of each Rental Agreement. Deposits paid by the Prospective Renter to Campiri immediately upon conclusion of the Rental Agreement shall be set off against the payment of the Rent. In the event of cancellation of the Rental Agreement, the Deposit shall be refunded to the Prospective Renter in full after deduction of the Administrative Fee; and in the event of the Prospective Renter’s withdrawal from concluded Rental Agreement, it may be set off against Cancellation Fees or against other claims of Campiri against the Prospective Renter in accordance with these Terms and Conditions.
Campiri shall only issue a tax invoice to the Prospective Renter solely for the Services provided by Campiri (in particular, the Administrative Fee pursuant to Section 7.3. under the Contract for the arrangement of each Rental Agreement and the arrangement of Rent payments) and, where applicable, other services provided to the Prospective Renter by Campiri. The VAT receipt for the payment of Rent shall be issued to the Prospective Renter by Owner, if the Owner is an entrepreneur, based on the Rental Agreement.
Campiri provides the Service and acts towards the Prospective Renter separately, independently, and at its expense and liability, unless these Terms and Conditions provide otherwise.
The Prospective Renter acknowledges that Campiri is entitled to check the identity and other information about the Prospective Renter in public registers, and if Campiri finds any discrepancy between the information and the records in the public registers, or if the information about the Prospective Renter indicates that their ability to meet their duties could be limited, Campiri is entitled to limit the use of the Service during the existence of such an obstacle.
Campiri is neither the party nor an intervening party to the relationships arising under the Rental Agreement between the Prospective Renter and the Owner; it has no rights and is not bound by any obligations arising from such relationships, including the obligation to compensate the Prospective Renter or the Owner for any damage caused as a result of a breach of contractual or statutory obligations relating to the Rental Agreement, except for the rights and obligations resulting from its position as an intermediary under the Contract and the Brokerage Contract; in particular, on the basis of the Brokerage Contract, Campiri arranges the payment of the Rent from the Deposit paid by the Prospective Renter for the Owner. The Owner is always responsible for the proper invoicing of the Rent and any Cancellation Fee to the Prospective Renter under the Rental Agreement. If the Owner is not an entrepreneur, the Owner is not obliged to issue a VAT receipt to the Prospective Renter for the payment of the Rent or any Cancellation Fee.
User Account Registration
Making a Request and subsequent conclusion of a Rental Agreement are conditioned by making the Registration.
The Prospective Renter completes Registration and creates the User Account by filling in the Login Data and other mandatory data required for making the Registration.
During the Registration, the Prospective Renter shall tick the relevant box (a ‘checkbox’) to indicate their consent to these Terms and Conditions or shall be informed how they express their consent to these Terms and Conditions. By sending the registration form, the Prospective Renter expresses their consent to these Terms and Conditions with the binding force. A Prospective Renter who is a Consumer, by sending a Request, expressly requests that Campiri commence the arrangement of the conclusion of a Rental Agreement before the expiry of the withdrawal period from the Contract pursuant to Section 1829 of the Civil Code, and acknowledges that once the service has been fully provided (conclusion of the Rental Agreement), their right to withdraw from the Contract shall lapse (Section 1837(a) in conjunction with Section 1823 of the Civil Code).
In case of successful Registration, Campiri will send an e-mail automatically to the Prospective Renter containing instructions for the activation of the User Account. By activating the User Account by the user, the Registration is completed and the Contract between the Prospective Renter and Campiri is made.
The Prospective Renter shall be solely responsible for the truth and accuracy of the statements and data provided by the Prospective Renter during Registration and in the User Account, including the responsibility resulting from the incorrect or false statement or data.
The Prospective Renter undertakes to keep the information and data provided in the User Account accurate, complete and up to date.
The Prospective Renter is not authorised to register more than one User Account in the Application without prior approval from Campiri.
The Prospective Renter is not entitled to enable any third person to use the User Account and undertakes to keep the Login Da confidential. The Prospective Renter further undertakes to inform Campiri without undue delay if they find out or suspect that their Login Deta have been stolen, or that their User Account might be compromised or used without authorisation.
Contract, Use of the Application
Subject-Matter. Under the Contract, the Prospective Renter is entitled to use the Application as of the completion of the Registration, and, as of that moment, they are bound by the licensing conditions and other obligations defined below in these Terms and Conditions. Under the Contract, Campiri undertakes to act as an intermediary for the Prospective Renter in concluding a Rental Agreement with the Owner, and the Prospective Renter undertakes to pay Campiri an Administrative Fee for the arrangement of each Rental Agreement, to pay the Deposit, and to comply with the other obligations set out in these Terms and Conditions. Campiri undertakes, pursuant to the Brokerage Contract, to transfer the Deposit paid by the Prospective Renter to the Owner to be set off against the Rent. Campiri does not issue a tax document to the Prospective Renter for the payment of the Deposit (see Article 4.2.).
Licence. Campiri grants a non-exclusive, free-of-charge Licence, without territorial or quantitative restrictions for the duration of the Contract; Campiri reserves the right to change the territorial and quantity extent of the Licence.
Upon expiry of the Licence, Campiri is entitled to disable the Prospective Renter’s User Account.
The Prospective Renter is not entitled to grant a sublicence for the use of the Application to any third person.
Unless it is excluded by their nature, the Prospective Renter’s obligations arising from this Article shall survive also the termination of the Contract.
Use of the Application. The Prospective Renter is entitled to use the Application in accordance with the terms of the Licence and subject to the following conditions:
The Prospective Renter undertakes, when using the Application, to comply with these Terms and all instructions and rules set out in the Application and to act so that no loss is incurred by them, Campiri or any other persons as a result of the use of the Application. In particular, the Prospective Renter: i. must, upon Campiri’s request, provide Campiri with documents proving the Prospective Renter’s compliance with these Terms and Conditions. Campiri is entitled to limit or discontinue the Services until the Prospective Renter’s compliance with these Terms and Conditions has been proved; ii. must not data mine the database which is part of the Application in any way; iii. must not attempt to discover the source code of the Application or interfere with it in any way, especially must not modify, change, use it for their own needs or for business or other purposes not expressly permitted by these Terms and Conditions; iv. must not use internal channels for communication with Campiri for advertising purposes, including the sending of commercial communications, or for the distributing inappropriate, indecent or harassing content.
The Prospective Renter acknowledges that the communication between the Prospective Renter and Campiri, or between the Prospective Renter and the Owner in the Application is not private, and that Campiri is entitled to disclose the content of the communication to investigative, prosecuting and adjudicating bodies and the Owner in order to ensure the security of the Application and protect the interests of Campiri, Prospective Renter and Owner.
The Prospective Renter acknowledges and agrees that all data entered into the Application’s database forms part of the database created by Campiri and become its integral part without creating any right of the Prospective Renter with respect to the database of the Application.
Operation of the Application, providing the Service by Campiri. Campiri is entitled to:
suspend, modify or make the Application or any part thereof unavailable at any time, for any reason, for the maintenance of Campiri’s or third parties’ hardware or software used to operate the Application, or for the purpose of updating the Application. Campiri may inform the Prospective Renter in advance of any suspension, modification or restriction of access to the Application, either via the Application or by e-mail sent to the e-mail address specified in the User Account;
at any time assign the Agreement, or its rights or obligations arising from the Contract to a third party, the Prospective Renter giving their explicit consent thereto; the assignment shall take effect upon delivery of Campiri’s notice of assignment to the Prospective Renter’s email address specified in the User Account.
Term of the Contract. The Contract is concluded for an indefinite period.
Termination of the Contract. The Contract may be terminated under the conditions set out in these Terms and Conditions:
by notice given by the Prospective Renter or Campiri;
by cancellation of the User Account by the Prospective Renter or Campiri.
Termination without cause. The Prospective Renter and Campiri are entitled to terminate the Contract without stating any reason, the period of notice being 1 calendar month, by sending an email to the Prospective Renter’s/Campiri’s email address specified in the user interface of the Application or in these Terms and Conditions. The notice period begins on the first day of the calendar month following delivery of the notice to the other party and ends on the last day of that calendar month; however, it shall not end before all the Prospective Renter’s obligations under the concluded Contract have been fulfilled, in particular until Campiri is notified of the conclusion of the Rental Agreement.
Cancellation of the User Account by the Prospective Renter. The Prospective Renter is entitled to cancel the User Account without giving a reason, by e-mail sent to the Campiri e-mail address specified in the Application’s user interface or in these Terms and Conditions, with effect as of the delivery of the e-mail to Campiri. However, the Prospective Renter is not entitled to cancel the User Account if there are any outstanding obligations of the Prospective Renter under the Contract or the Rental Agreement with the Owner.
Cancellation of the User Account by Campiri. Campiri is entitled to terminate the Contract without notice by e-mail sent to the Prospective Renter’s e-mail address specified in the User Account, and subsequently to cancel the User Account, if:
the Prospective Renter has not logged into their User Account for more than 1 year, even after the prior notice;
the Prospective Renter has breached any of the obligations set out in these Terms and Conditions. Campiri cannot cancel the User Account if, at the time of cancellation, the Prospective Renter has any outstanding obligations arising from a concluded Contract or Rental Agreement with the Owner. However, Campiri is entitled to restrict or suspend the provision of the Service to the Prospective Renter in accordance with paragraph 6.4.1.
Renewal of the User Account. In case of termination of the Contract, the Prospective Renter is not entitled to renew the User Account or create a new User Account, unless Campiri decides otherwise. The Prospective Renter acknowledges that if a new User Account is created, Campiri reserves the right to delete their User Account without further notice.
Consequences of Termination of the Contract. Upon expiry of the notice period or cancellation of the User Account, Campiri shall make the User Account inaccessible to the Prospective Renter and delete the data contained therein, unless such data is necessary for monitoring compliance with the Contract, the Rental Agreement or the Brokerage Contract, for the protection of the rights of Campiri, the Prospective Renter or the Owner, or for the fulfilment of obligations arising from legal regulations.
Rental Agreement with the Owner
Subject-matter. Pursuant to the Rental Agreement between the Owner and the Prospective Renter, the Owner is obliged to make the Vehicle available to the Prospective Renter for temporary use, and the Prospective Renter is obliged to pay the Rent to the Owner for the provision of the Vehicle. Campiri undertakes, on the basis of the Brokerage Contract with the Owner, to transfer the Deposit paid by the Prospective Renter to the Owner to be set off against the Rent. Campiri does not issue a tax document to the Prospective Renter for the payment of the Rent (or the Deposit) (see Article 4.2.).
Conclusion of the Rental Agreement. The Rental Agreement is concluded remotely via the Application. The Prospective Renter makes a Request by selecting the Vehicle, the Rental period and any additional services in the Application and submits a booking request. The Rental Agreement is concluded under the following conditions:
If the Owner does not allow Instant conclusion of the Rental Agreement, Campiri will deliver the Request to the Owner via the Application or by other suitable means. The Owner will assess the Request and respond within a reasonable time of its delivery. If the Vehicle is available on the requested dates, the Owner will confirm the Booking via Campiri; upon confirmation of the Request, a Rental Agreement is concluded between the Prospective Renter, and the Owner Campiri will immediately send the Prospective Renter an e-mail with the Confirmation.
If the Vehicle is not available, the Owner may propose to change the Request of the Prospective Renter via Campiri (a different Vehicle, a different date, additional services). The Prospective Renter has the option to confirm the proposal within 48 hours of its delivery. If the Prospective Renter confirms the amended proposal, a Rental Agreement is concluded with the terms set out in that amended proposal. If the Prospective Renter rejects the proposal or does not respond to it within 48 hours, the Request lapses.
If the Vehicle is available for the Instant conclusion of the Rental Agreement, the Application automatically confirms the Booking on behalf of the Owner, and the Rental Agreement is concluded when the Confirmation is displayed to the Prospective Customer via the Application. The Prospective Renter acknowledges that in this case, the Owner does not separately verify the availability of the Vehicle — the Owner has given their prior consent to automatic Confirmation via the settings in the Application.
The content of the Rental Agreement is determined by the details of the Booking (in particular, the identification of the Vehicle, the Rental period, the Rent, and additional services), the template of the Rental Agreement made available by the Owner in the Application, and these Terms and Conditions. Campiri will send the Prospective Renter a Confirmation containing the Rental Agreement to their e-mail address.
The Prospective Renter, who is a Consumer, acknowledges that the Rental Agreement is a contract for the hire of a vehicle on a specified date within the meaning of Section 1837(j) of the Civil Code, and the Prospective Renter therefore has no statutory right to withdraw from the Rental Agreement within a 14-day period pursuant to Section 1829 of the Civil Code. This does not affect the Prospective Renter’s right to withdraw from the Rental Agreement under the conditions set out in Article 7.10. of these Terms and Conditions (Cancellation Fees).
Administrative Fee. The Prospective Renter undertakes to pay Campiri, pursuant to the Contract, an Administration Fee for arranging the conclusion of each Rental Agreement amounting to 12% of the total Rent; Campiri reserves the right to offer the Prospective Renter a discount on the Administration Fee for selected Bookings. The Administrative Fee is payable together with the first instalment of the Deposit no later than immediately after the conclusion of the Rental Agreement, as set out in clause 7.4.3. of the Terms and Conditions, in the manner specified in clause 7.4.1. of the Terms and Conditions for the Deposit. If the Prospective Renter fails to pay the Administrative Fee to within the time limits set out in clause 7.4.3. of the Terms and Conditions, the Owner is entitled to withdraw from the Rental Agreement, if it has been concluded. The Administrative Fee is non-refundable, unless the Prospective Renter is a Consumer and:
the Prospective Renter has terminated the Rental Agreement due to a demonstrable breach of the Owner’s obligations, or
the Owner has terminated the Rental Agreement without giving a reason.
Deposit. The Prospective Renter undertakes to pay Campiri a Deposit under the Contract, subject to the following conditions:
The Deposit may be paid, subject to the options set out in the Vehicle Details, as follows: i. by card (debit or credit); ii. by bank transfer to Campiri’s bank account, including via QR payment where available.
The Deposit, or part thereof, is deemed paid upon the relevant amount being credited to Campiri’s bank account. The amount of the Deposit paid will be set off against the Rent in accordance with Article 4.1., which the Owner shall invoice to the Prospective Renter via a tax receipt issued based on the Rental Agreement, if the Owner is an entrepreneur.
The Prospective Renter shall pay a Deposit to Campiri amounting to 50% of the Rent immediately upon conclusion of the Rental Agreement, but no later than within 2 working days. If the Rental Agreement was concluded less than 14 days before the start date of the Rental agreed in the Rental Agreement (the date of handover of the Vehicle), the Prospective Renter shall pay a Deposit amounting to 100% of the Rent by the deadline specified in this paragraph. If the Prospective Renter fails to pay the Deposit by the deadlines set out in this paragraph, the Owner, or Campiri on behalf of the Owner, shall be entitled to withdraw from the Rental Agreement.
If the Deposit amounting to 100% of the Rent has not been paid, the Prospective Renter shall pay the rest of the Deposit to Campiri, amounting to 50% of the Rent no later than 14 days prior to the commencement of the Rental under the Rental Agreement (the date of handover of the Vehicle by the Owner). If the Prospective Renter fails to pay the rest of the Deposit within the period specified in this paragraph, the Owner, or Campiri on behalf of the Owner shall be entitled to withdraw from the Rental Agreement; in such a case, the Prospective Renter shall be obliged to pay Campiri a Cancellation Fee as in the event of withdrawal from the Rental Agreement by the Prospective Renter pursuant to paragraph 7.10. The Prospective Renter acknowledges that the Owner is under no obligation to hand over the Vehicle to them for use on the commencement date of the Rental if the Prospective Renter have not paid 100% of the Deposit.
Rental Agreement. Further conditions for concluding the Rental Agreement (use of the Vehicle):
The Prospective Renter acknowledges that the Owner may restrict who may enter into a Rental Agreement with them, in particular, by age and the possession of a driving licence valid for the requested type of Vehicle in the territory of the country in which the Rental Agreement is based. These restrictions will be specified in the Vehicle Details. By agreeing to the Terms and Conditions, the Prospective Renter bindingly declares that they meet these conditions for entering into the Rental Agreement (use of the Vehicle).
The rights and obligations of the Prospective Renter and the Owner are governed by the Rental Agreement under the terms determined by the Owner and agreed in the Rental Agreement. Campiri guarantees to the Prospective Renter that the terms of the Rental specified at the time of Booking (in particular, the Rent, the duration of the Rental, services included in the Rent, contractual penalties and charges) will be maintained in the Rental Agreement.
The Prospective Renter and the Owner are deemed to have commenced the Rental on the agreed date, unless the Prospective Renter or the Owner proves otherwise.
Campiri’s obligations. Campiri undertakes to:
provide the Prospective Renter with the Owner’s identification and contact details by e-mail prior to the conclusion of the Rental Agreement;
to ensure that the Owner receives from the paid Deposit an amount corresponding to the Rent (after deduction of the Administrative Fee and Campiri’s commission);
if the Rental Agreement is not concluded or is terminated and this is provided for in these Terms and Conditions, to refund the Deposit, or part thereof, to the Prospective Renter, subject to the conditions relating to the cancellation of the Booking and termination of the Rental Agreement set out in clauses 7.10. to 7.12.;
to provide the Prospective Renter with all the assistance that may be required of Campiri so that the Prospective Renter may conclude the Rental Agreement.
Other obligations of the Prospective Renter. The Prospective Renter undertakes:
to provide Campiri with all the cooperation that may be required of them and to take all steps necessary to ensure that the Rental Agreement is concluded and the Rental takes place on the date agreed in the Rental Agreement (the date of handover of the Vehicle);
if the Rental Agreement is not concluded or is terminated due to a reason on the part of the Owner or due to Force Majeure, and the Prospective Renter claims a refund of the Deposit, to prove to Campiri that the Rental Agreement was not concluded or that it was terminated, and for what reason; otherwise, the Prospective Renter acknowledges that they are not entitled to a refund of the Deposit under these Terms and Conditions.
In the event of a dispute with the Owner, the Prospective Renter undertakes to document the disputed situation (through photographs and records) and to inform Campiri of the dispute without undue delay. Upon request to, Campiri may assist the Prospective Renter in resolving the dispute with the Owner, including by providing information regarding communications between the Owner and Campiri.
Modification of the Rental Agreement. The Rental Agreement may be amended by agreement between the Prospective Renter and the Owner, or by Campiri on behalf of the Owner. The Prospective Renter acknowledges that such an amendment may also result in a change to the commencement date of the Rental (the date of handover of the Vehicle).
Duration. The Rental Agreement is concluded for a fixed term, as agreed in the Rental Agreement.
Withdrawal from the Rental Agreement by the Prospective Renter. The Prospective Renter is entitled to withdraw from the Rental Agreement via Campiri at any time up to the commencement of the Rental by handover of the Vehicle from the Owner. Upon withdrawal from the Rental Agreement, Campiri shall refund the Deposit paid by the Prospective Renter, less the Administrative Fee in accordance with clause 7.3. of the Terms and Conditions, without undue delay following withdrawal from the Rental Agreement. However, the Prospective Renter acknowledges that, in the event of withdrawal from the Rental Agreement, Campiri and the Owner may charge a Cancellation Fee in accordance with the following rules: The Prospective Renter shall pay the Cancellation Fee to Campiri:
amounting to 0% of the total amount of the Deposit (corresponding to 100% of the Rent) in the event of withdrawal from the Rental Agreement within 2 days of the conclusion of the Rental Agreement;
amounting to 25% of the total amount of the Deposit (corresponding to 100% of the Rent) in the event of withdrawal from the Rental Agreement from the 3rd day following the conclusion of the Rental Agreement up to 30 days prior to the agreed commencement date of the Rental (the first day of the Rental);
amounting to 50% of the total amount of the Deposit (corresponding to 100% of the Rent) in the event of withdrawal from the Rental Agreement from the 30th day prior to the agreed commencement date of the Rental up to 14 days prior to the agreed commencement date of the Rental;
amounting to 100% of the total amount of the Deposit (corresponding to 100% of the Rent) in the event of withdrawal from the Rental Agreement from the 14th day prior to the agreed commencement date of the Rental. Upon withdrawal from the Rental Agreement, Campiri shall deduct the Administrative Fee and the Cancellation Fee from the Deposit paid. Campiri may refund the Cancellation Fee to the Prospective Renter, or waive it, if the Prospective Renter proves that the withdrawal from the Rental Agreement occurred as a result of a breach of obligations by Campiri or the Owner, or if any of the Substantiated Circumstances have arisen. Campiri shall refund the Administrative Fee to the Prospective Renter in the cases specified in Article 7.3. of the Terms and Conditions.
If, during the booking process on the Website, the Prospective Renter purchased the “Cancellation Insurance” product from a third party – the insurance company ERGO Cestovní pojišťovna, a. s., with its registered office at Křižíkova 237/36a, Prague 8, Czech Republic, ID No. 49240196, the purchase of which via the Website is facilitated by TUITO s.r.o., ID No. 09731989, with its registered office at Thunovská 183/18, Malá Strana, Prague 118 00 Prague 6, acknowledges that payment for the Cancellation Insurance product is not part of the Deposit and will therefore not be refunded to the Prospective Renter in the event of withdrawal from the Rental Agreement.
Withdrawal from the Rental Agreement by the Owner. The Owner is entitled to withdraw from the Rental Agreement due to the Prospective Renter’s delay in paying the Deposit (see Articles 7.4.3. and 7.4.4.), any act or omission by the Prospective Renter in violation of these Terms and Conditions, or any event that renders the Vehicle unusable. In such a case, the Owner shall, without undue delay after withdrawing from the Rental Agreement, refund the Deposit paid by the Prospective Renter, considering the Prospective Renter’s obligation to pay the Cancellation Fee in accordance with clause 7.4.4.
Failure to commence the Rental in accordance with the Rental Agreement. Failure to commence the Rental in accordance with the Rental Agreement has the following effect on the relationship between the Prospective Rernter and Campiri:
If the Rental has not commenced on the date agreed in the Rental Agreement for reasons on the part of the Owner, especially if the Owner failed to attend the handover, or because the Prospective Renter refused to take over of the Vehicle because the condition of the Vehicle had not corresponded to the description of the Vehicle in the Rental Agreement or had not been fit for use on public roads in accordance with applicable legislation, or the Vehicle lacked the documents necessary for its use, the Prospective Renter shall immediately report and prove this fact and its reasons to Campiri. In that case, the Prospective Renter is entitled to a refund of the full amount of the Deposit paid.
If the Rental has not taken place on the date agreed in the Rental Agreement because the Prospective Renter breached their obligation to provide Campiri or the Owner with all necessary assistance and take all measures to ensure that the Rental took place in accordance with the Rental Agreement pursuant to Clause 7.7.1, the originally agreed commence date of the Rental shall be deemed the date of withdrawal from the Rental Agreement; the Prospective Renter shall be charged a Cancellation Fee amounting to 100% of the Deposit.
If the Rental has not taken place on the date agreed in the Rental Agreement due to Force Majeure, both the Owner and the Prospective Renter have the right to terminate the Rental Agreement. In such a case, Campiri shall refund the Deposit to the Prospective Renter within 14 days of the termination of the Rental Agreement or issue a voucher for the value of the Deposit to the Prospective Renter, which can be used for a new Booking. If the Prospective Renter is a Consumer, Campiri may issue a voucher instead of refunding the Deposit only upon agreement with the Prospective Renter.
Alternative Vehicle. If the Owner offers the Prospective Renter an Alternative Vehicle via Campiri instead of the originally agreed Vehicle, the Prospective Renter is obliged to accept this offer if the Alternative Vehicle meets the conditions set out in the definition of an Alternative Vehicle. Upon the Prospective Renter’s acceptance of the offer, a new Rental Agreement is concluded on terms comparable to those of the original Rental Agreement, and the original Rental Agreement is terminated. If the Prospective Renter refuses the Alternative Vehicle meeting the conditions set out in the definition without objectively justified reasons, they shall not be entitled to a refund of the Deposit or the Rent and shall be deemed to have withdrawn from the Rental Agreement in accordance with Article 7.10.
Exclusion of Liability
Campiri is not responsible for the uninterrupted availability of the Website or the Application, especially regarding situations specified in paragraph 8.2 of these Terms and Conditions.
Campiri is not liable for any unavailability of the Website or the Application or non-currency of the data on the Website or in the Application caused by any interruption of the operation or dropouts of the Website or the Application.
Campiri does not guarantee the truth and accuracy of the description of the Vehicle in the Vehicle Detail, the quality, safety or existence of the Vehicle, nor the Owner’s performance of the Rental Agreement.
Campiri is not liable for any conduct of the Owner or a third party in connection with the Rental Agreement which causes any loss or damage to the Prospective Renter.
Campiri is not liable for any damage caused to the Prospective Renter by any breach of the security of the Website or the Application as a result of circumstances beyond Campiri’s control, especially by unauthorised disruption of the Prospective Renter’s internet connection, unauthorised access to the Prospective Renter’s device containing the Application, or unauthorised access to the Application caused by insufficient protection of the Login Data in accordance with clause 5.8 of the Terms and Conditions.
The Prospective Renter hereby expressly waives their right to claim any damages from Campiri, which have not been caused by Campiri intentionally or by gross negligence by breaching any of Campiri’s obligations set out in these Terms and Conditions, in the Contract or in connection with the performance of the Contract and the use of the Service. This provision does not apply to Consumers.
Information for Consumers
This article of the Terms and Conditions applies only to Prospective Renters who are Consumers.
Campiri hereby informs the Prospective Renter that:
the address of Campiri for delivery of documents is the same as the address of the registered office of Campiri stated above;
Campiri’s telephone contact number is +420 608 258 390;
Campiri’s email address is jedeme@campiri.cz;
no delivery fees shall be incurred and charged to the Prospective Renter;
Internet access and standard Internet browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari, etc.) are required for using the Website and Application;
the Prospective Renter who is a Consumer generally has the right to withdraw from the contract within 14 days of the date of conclusion of the contract online, without giving any reason. If the Prospective Renter does so, the contract is deemed never to have been concluded, and both contracting parties must return what they have provided to each other. The Prospective Renter acknowledges that Campiri will commence providing the Services under the Contract within the withdrawal period only at the express request of the Prospective Renter who is a Consumer. The Prospective Renter, who is a Consumer, acknowledges that they do not have the right to withdraw from the Contract within 14 days of its conclusion if they have expressly agreed to the commencement of performance before the expiry of the 14-day withdrawal period and in the event that Campiri has already provided the Services to the Prospective Renter under the Contract. Campiri shall issue written confirmation of this to the Prospective Renter. The Prospective Renter also acknowledges that if they do not agree to the commencement of performance during the withdrawal period, anyone may make a Booking for the selected Vehicle on the date chosen by the Prospective Renter in their place, as the provision of the Service under the Contract takes effect upon Registration itself, which enables the Prospective Renter to use the Application.
In relation to the concluded Rental Agreement, the Prospective Renter acknowledges that Campiri is not a contracting party to the Rental Agreement and that it is concluded directly with the Owner. However, the following conditions apply to withdrawal from the Rental Agreement within 14 days of its conclusion. The Prospective Renter, who is a Consumer, does not have the right to withdraw from the Rental Agreement with the Owner in accordance with Section 1837 of the Civil Code, as this involves the rental of a vehicle for a specific period, i.e. performance under the agreement is due on a specific date.
Any costs for using of means of distance communication shall incur to the Prospective Renter with respect to Campiri.
Details of the conclusion of the Contract, including these Terms and Conditions, are stored in Campiri’s database and the Prospective Renter has access to them via the Application or the e-mail containing the Confirmation.
Campiri complies with all applicable and effective laws of the Czech Republic.
The Prospective Renter is obliged to comply with these Terms and Conditions, which form part of the Contract, and with the applicable and effective laws of the Czech Republic;
In case of any dispute between Campiri and the Prospective Renter, the Prospective Renter is entitled to out-of-court settlement. The Prospective Renter is entitled to submit a proposal for out-of-court dispute resolution under Act No. 634/1992 Coll., on Consumer Protection, to the Czech Trade Inspection Authority (www.coi.cz) or via the European Union’s online platform for the out-of-court resolution of consumer disputes (further information here).
Governing Law
These Terms and Conditions, the contractual relationship between Campiri and the Prospective Renter, and all other related legal relationships, including those arising from liability for damage or other harm, shall be governed by the laws of the Czech Republic, in particular the Civil Code, to the exclusion of the conflict-of-laws rules of private international law.
All disputes arising from these Terms and Conditions, the contractual relationship between Campiri and the Prospective Renter, as well as any related disputes, including disputes concerning the validity of concluded contracts, shall be settled exclusively by the courts of the Czech Republic having local jurisdiction according to the registered office of Campiri.
The selection of the law set out in clause 10.1. shall not affect the Consumer’s rights arising from generally binding legal regulations otherwise applicable to the legal relationship between Campiri and the Consumer. The prorogation (selection of the jurisdiction of the court) specified in clause 10.2 shall not affect the rules governing the jurisdiction of courts in disputes involving Consumers.
Application of the Terms and Conditions and Amendment thereto
These Terms and Conditions form an integral part of the Contract and the Rental Agreement. Rental Agreements already concluded are governed by the Terms and Conditions in force at the time of their conclusion, irrespective of any subsequent amendments to these Terms and Conditions.
Campiri may unilaterally amend or supplement the wording of these Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions. In relation to the rights and obligations arising from the Contract, based on which the Prospective Renter has the right to use the Application, any amendment to the Terms and Conditions shall be subject to the following conditions:
Campiri is obliged to inform the Prospective Renter about any changes via the Application, by e-mail to the e-mail address specified in the User Account, or by other appropriate means, so that the Prospective Renter shall be able to familiarise themselves with them, at least 30 days before the change become effective. The text of the Terms and Conditions shall come into effect on the date specified in the new version of the Terms and Conditions.
The Prospective Renter in entitled to terminate the Contract for that reason in writing within 7 days after receiving notification of the amendment to the Terms and Conditions under the conditions set out in clause 6.7. If the Prospective Renter does not terminate the Contract within the specified period, they shall be assumed to have accepted the change of the Terms and Conditions. Termination of the Contract shall not affect the duration and content of any Rental Agreement already concluded.
Protection of Personal Data
Detailed information on personal data protection can be found on the Website in the Personal Data Protection section.
Obligations under the DSA and the option to report illegal content
Under EU regulations, Campiri is a provider of an “intermediary service” and operates an “online platform”; furthermore, the operation of the Website and the App may be classified as a “hosting” type of information society service, as a result of which it is obliged to comply with Regulation (EU) 2022/2065 of the European Parliament and of the Council (EU) 2022/2065 on the Digital Services Act (“DSA”). This Article 13 of these Terms and Conditions sets out important information regarding the rights and obligations of both Campiri and you under the DSA concerning potential illegal content on the Website, the Application or elsewhere, in connection with the intermediation of Vehicle rentals.
Contact address. You may contact Campiri in relation to the DSA and exercise your rights set out below. To do so, you may use Campiri’s e-mail address: jedeme@campiri.cz or Campiri’s telephone number: +420 608 258 390. You may communicate with us in Czech and English via the contact details provided.
Information on content moderation. Campiri does not actively monitor content on the Website, in the Application or elsewhere where a Prospective Renter may express an interest in renting a Vehicle. This applies to content posted by us, the Owner, or a third party. However, we may carry out random checks on content or review it following a notification from the relevant authorities, from you, or from a third party. The aim of any review is to determine whether the content in question breaches these Terms and Conditions, the Contract concluded between us, or generally applicable laws. If we find that a breach has occurred, we may choose not to publish, hide or remove such content.
Reporting illegal content. If we consider certain content to be illegal, you may notify us. We recommend using the template form available on the Website (here) and sending it to us at jedeme@campiri.cz. We will confirm receipt of your notification and subsequently inform you of our decision and the measures taken, including guidance on possible remedies. A similar procedure applies if someone reports content you have uploaded as unlawful. In that case, we will also inform you without undue delay of our decision, including guidance on possible remedies. We handle all notifications containing the necessary information without undue delay, with the utmost care and objectively. If you do not provide us with complete information in accordance with Annex 2 of the Terms and Conditions, and if the report is made anonymously, you acknowledge that your report may not be processed due to a lack of information necessary to sufficiently identify the illegal content. does not use automated tools, automated decision-making or algorithm-based decision-making to handle reports of illegal content.
Should a third-party report content you have posted as unlawful, the procedure set out in the previous paragraph applies mutatis mutandis. In that case, we will also inform you of our decision without undue delay, including information on the possibility of lodging an objection to this decision. However, as the content you post consists primarily of your personal data, we do not anticipate this.
Reporting suspected criminal offences. If the suspicion relates to a criminal offence endangering the life or safety of a person or persons, we are obliged under the DSA to report our suspicion immediately to the relevant police authorities.
Final provisions
Any obligations of the Prospective Renter arising during the term of the Contract or the Rental Agreement that have not yet been fulfilled, as well as obligations which, by their nature, are intended to continue under the Terms and Conditions even after the termination of the Contract or the Rental Agreement—in particular, the Prospective Renter’s obligations to compensate Campiri for any damage incurred or to pay a contractual penalty (Cancellation Fee)— shall not lapse upon the termination of the Contract or the Rental Agreement.
Where the law, the Contract or the Rental Agreement, or these Terms and Conditions require communication in writing, it shall be sufficient if the message is sent by e-mail or by other means of electronic communication that do not give rise to any doubt as to the content of the message and its sender.
A message sent by e-mail shall be deemed to have been delivered at the moment the message is sent by e-mail, unless the recipient of the message proves that the message did not come into their possession.
If it becomes apparent that any provision of these Terms is or has become invalid, contrary to the intention of the Prospective Renter or Campiri, ineffective or unenforceable, or that such invalidity, ineffectiveness or unenforceability will inevitably arise (in particular as a result of a change in the relevant legislation), this shall not affect the validity, effectiveness or applicability of the other provisions of these Terms and Conditions.
These Terms and Conditions shall come into effect on 26 May 2026